Card payments help

Once we have received your order, we will begin processing your card machine right away. From the moment your application is approved, your card machine will be delivered to your chosen address typically within five days. Once it arrives, our technical team will be able to guide you through the set-up process should you have any questions. 

There are four simple steps to getting started: 

1. We'll take the time to learn about your business to find the best payment solution for you.

2. Our acquiring banking partners will carry out the necessary background checks.

3. After your application is approved, we'll send your card terminal within 3 working days.

4. With everything in place, you're ready to set up your terminal and make your first transaction.

Simple and straightforward!

Yes they can! Our series of terminals can accept contactless payments up to £100.

Yes. All terminals we sell are compliant with PA DSS and PCI PTS Standards.

For customers that have entered into merchant agreement with our legacy partner, Global Payments, their fee structure separates out the cost of scheme fees and additional transaction fees relating to business, international and other premium card types. To find out more, please call us on 0333 014 3131.

Please contact us via our customer service line on 0333 014 3131.

For help regarding change of bank details, please contact us via our customer service line on 0333 014 3131.

Payment Card Industry Data Security Standard (PCI DSS) is a global security initiative designed to protect your business, your customers and the banks. Created by the major card schemes, PCI DSS is a set of mandatory requirements that apply to all businesses taking credit and debit card payments, regardless of their size or transaction volume. 

When a customer makes a card payment face-to-face via a chip and PIN machine, over the phone or online they are entrusting your business with their financial and personal information. Equally, you’re trusting them to be the legitimate cardholder and be exactly who they say they are. PCI Compliance is where a merchant has been able to confirm that it complies with the requirements of PCI DSS.

PCI stands for the Payment Card Industry which sets [data security standards for the card payments industry]. Merchants who do not comply with these standards can be subjected to a charge of up to £75 per month. For help reducing this charge, please call us on 0161 388 5393.

At Clear Business, we offer a service that will allow you to receive next-working-day settlement of transactions processed. If you would like to add this to your account, please contact us via our customer care line on 0333 014 3131. Subject to acceptance/credit check. Additional fees apply.

Please note: Next day settlement refers to working days only, and does not include bank holidays.

We do not offer a 14-day cooling off period on our membership agreements. If you would like to cancel, please call us on 0161 388 5393 and we can discuss options with you. This does not affect your right to cancel your separate merchant agreement entered into with one of our acquiring banking partners.

Yes, if you choose to switch to us, we’ll credit up to £1000 towards your cancellation fees. Find out more on our Terms and pricing page.

Yes, all our card machines arrive ready to accept these payment types. 

On your bank statement, you will see two independent charges for your card processing services:

- Your acquirer charges (Global Payments - GPUK - or Worldpay), which charge for card processing and PCI fees, and are processed monthly. 

- Your Clear Business membership fees, which include your terminal(s) and accessories.

Your invoices are sent by email. If you need additional copies, please get in touch with us via Customer Zone or 0333 014 3131 and we can have these re-issued.