Desk3500 Setup Guide

This simple guide will help you to get started quickly with your new Ingenico Desk3500 card terminal. Learn how to set up, switch on, perform a sale, issue a refund and run your end-of-day report.


What's in the box?

What's in the box?


First up, check you have the following items included with your terminal:

  • 1x Ingenico Desk3500 card machine

  • 1x power cord

  • 1x Ethernet Cable

  • 1 x till roll


You may also need your Merchant ID Number to get set up. This is the “MID NUMBER” that you can find on any Inspire Payments correspondence or email communication.

Insert the till roll

  • Pull up the latch on the paper roll cover and open the cover.

  • Insert the paper roll into the terminal and close the cover, making sure the paper sticks out a bit.

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Turning on

Plug the power cord into the mains electricity and then insert the jack into the power slot on the side of the power/ethernet slot.


Connect your ethernet cable to your router and plug the ethernet cable into the ethernet slot on the side of the power/ethernet slot.


The Desk3500 will start booting up.


When boot-up is complete, you will be directed to the home screen and will see the comms method lit up green to show your internet connection.

Performing a sale

The card machine is ready to start a sale transaction from the idle screen. Enter sale amount and then press enter key.


  • Insert the card, swipe, manual key entry or tap contactless card.

  • The terminal connects to the host.

  • Enter PIN or Present card if under £100 and then press the Enter key.

  • The terminal connects to the host.

  • The terminal has received approval response from the host and printing the receipt.

  • Press the Enter key to print a customer copy.

  • If no receipt is required press the Cancel key to revert to the idle screen.

  • The terminal prompts user to remove the card before going back to idle screen.

Performing a refund

Navigate the following sequence of menus by pressing Menu button on the main menu:


  • Menu > Refund

  • Enter the supervisor password

  • Enter refund amount and then press Enter key to confirm.

  • Present, insert, swipe or key in the card number of the payment card.

  • The standard flow is performed (connecting, authorising, PIN/signature, approved, printing).

End-of-Day Batching

  • To perform an End of Day report press the menu key twice, then choose REPORTS. You will be asked to type your supervisor password, then press enter, choose END OF DAY.


Note: For security purposes, the screen above will only be displayed for a limited time.



End-of-Day/Reconciliation should be performed every day as this is your confirmation of the transaction totals that have been sent to the acquirer.

Setting up your Desk3500